Our cherished horse, who was one in a million. Someone once said if he was human he’d have a malt whisky in one hand every night and cigar in the other. Always a leader and very much missed.
“How do you do it”? This is without doubt, the most asked question, we get from people. I think its a question wrapped up in a statement as the question is delivered with a tone of amazement and disbelief.
Well for us, it’s simple. With over 30 years of experience our mission is to ensure we have happy customers and happy horses and ponies. Ofcourse, some will say that horsey people are never happy and always looking for drama. But if you create an environment where people feel valued and treated with genuine respect, you will recieve a pleasant environment where people look forward to spending time out with their horses and ponies.
We often say a large part of running a livery is problem solving. This involves listening to our customers and finding solutions which work in the best interests of the horse or pony and their owner. Often making simple and reasonable adjustments to accommodate the needs of the horse can ensure we get the best outcome for all. It helps that we have a lot of paddocks and field space to allow this to happen.
Every day throws up different challenges and it wouldn’t be realistic to say it works absolutely perfectly. But no one can say this and wouldn’t it be helpful if horses could talk to us ? Having said this some people have incredible bonds with their horses and know them inside and out. We are always on hand and the livery runs 365 days a year. Dedication is essential. It helps that we all love running the livery and get real enjoyment from seeing people getting on well with their horses and ponies and making new friends at our welcoming and friendly yard near Alloa in Clackmannanshire.